Customer 360 Africa | Download The Agenda

Customer 360 Africa 2020 will showcase actual case studies of organisations that are currently implementing technology, altering strategy and adopting leadership practices to create an environment of customer centricity.

This event will answer questions like;

Does AI provide the solution to the challenges faced by Customer Experience
How does one define the value of insights and how they will become the competitive advantage of the future?
How to craft an integrated customer experience
How to create customer journeys from an outside-in perspective
How to gain the competitive advantage of superior customer experience

This event will answer questions like;

Does AI provide the solution to the challenges faced by Customer Experience
How does one define the value of insights and how they will become the competitive advantage of the future?
How to craft an integrated customer experience
How to create customer journeys from an outside-in perspective
How to gain the competitive advantage of superior customer experience