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Customer 360 Africa 2020

Pre-Conference Focus Day | 31 March 2020
Main Conference 1 & 2 April 2020 – Johannesburg

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Customer 360 Africa 2020  will showcase actual case studies of organisations that are currently implementing technology, altering strategy and adopting leadership practices to create an environment of customer centricity.

This event will answer questions like;

  • Does AI provide the solution to the challenges faced by Customer Experience
  • How does one define the value of insights and how they will become the competitive advantage of the future?
  • How to craft an integrated customer experience
  • How to create customer journeys from an outside-in perspective
  • How to gain the competitive advantage of superior customer experience

 

 

Customer 360 Africa 2020  will showcase actual case studies of organisations that are currently implementing technology, altering strategy and adopting leadership practices to create an environment of customer centricity.

This event will answer questions like;

  • Does AI provide the solution to the challenges faced by Customer Experience
  • How does one define the value of insights and how they will become the competitive advantage of the future?
  • How to craft an integrated customer experience
  • How to create customer journeys from an outside-in perspective
  • How to gain the competitive advantage of superior customer experience

 

 

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