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Customer360 Africa

Pre-Conference Focus Day 8 September 2020
Main Conference 9-10 September 2020
Sandton, Johannesburg

Book Your Seat Today Download The Agenda Download The Progressive DCX eBook


Customer 360 Africa 2020 Speakers

Prof M Roberts-Lombard

Full Professor and Head of Masters and Doctoral studies, Department of Marketing Management School of Consumer Intelligence and Information Systems,

University of Johannesburg

Simphiwe Phakathi

Executive Head: Customer Insights and Analytics PBB Africa Regions,

Standard Bank Group

Yasser Salah

Business 360 Lead for MEA,


Nancy (Reddy) Moodley

Head of Customer Experience & Digital,

Nissan South Africa

Louise Swart

Manager: Client Care SPF: Business Shared Services: Client Care Centre,


Elmarie Jooste

Executive Manager: Client Relations ,

Bestmed Medical Scheme

Gladiola Mbatha

Manager: Customer Experience,

African Bank

Fred Beunink

Digital Customer Engagement Lead,

MSD South Africa


Yugeshree Frylinck



Hanneke Loots 1

Hanneke Loots

Operational Manager : Call Centre and Client Care,

Sanlam Personal Finance : Shared Services

Rya-Mari Muller

Rya-Mari Muller

Business development and Growth,

FNB International

Lizette Akker

Lizette Akker

CX Design Lead,


Adri Lubbe

Adri Lubbe

Head: User Experience & Omni Channel,

African Bank

Thulani Dlamini

Thulani Dlamini

Chief Operating Officer ,

CIB Africa Corporate

Tshepo Motshegoa

Tshepo Motshegoa

Group CIO,

3Sixty Global Solutions Group

Linda Were

Linda Were

Manager – Customer Service,

Sanlam Kenya

Francois Adrien

Adrien Francois

Product Owner: Digital Transformation Programme | COO Office ,

The Mauritius Commercial Bank Limited

Eshmael Mpabanga

Eshmael Mpabanga

Head of Digital Customer & Colleague Engagement,


Cari Drysdale

Cari Drysdale

Africa Head of Marketing and Business Generation,

Turner & Townsend

Goodness Nkuna-1

Goodness Nkuna

Head of Automation,


Byron Vather-1

Byron Vather

Sales and Marketing Director,

Alpha Shipping Agency (PTY) LTD

Nancy Moodley

Nancy (Reddy) Moodley

Head of Customer Experience & Digital,

Nissan South Africa

Alex Songelwa

Alex Songelwa

Customer Experience Leader,


Itumeleng Makgati-1

Itumeleng Makgati



Sjeanne Cawdry

Sjeanne Cawdry

Head of CX ,

Foreign Exchange Product House (FNB and RMB)

Jerome Abt

Jerome Abt

Centre Performance Team Leader,

Danone SA

Aaron Mfunda

Head of Department (Customer Services), Deputy Head: Water and Sanitation,


Innocent Mamvura

Innocent Mamvura

Data Scientist,

University of Witwatersrand


Wilma Burger

Business Project Manager,


Portia Simelane

Portia Lindi Simelane

Head of IT Governance, Risk and 1Commercial 1st line ,

Old Mutual Insure

Christopher Lloyd

Christopher Lloyd

Head of Digital Disruption and Enablement,

Alexander Forbes

Shouneez Baghas

Shouneez Baghas

Head of Guest Experience ,

Ster-Kinekor Theatres


Nomty Malevu

Head of Communications & Customer Service ,

SA Taxi

Shane Petersen

Shane Petersen

Head of Customer Operations: SA,


Joshua Knight-1

Joshua Knight

Jet Customer: Strategic Analyst,



Colette van Dyk

Executive Head of Marketing,

Alexander Forbes Group Services

Bali Msibi

Bali Msibi

Senior Market Insights Analyst,

Pepsi Co.

Niren Mungar Ram

Niren Mungar-Ram

Head: Analytics Enablement,

ABSA Corporate & Investment Bank

Matshego Namane

Matshego Namane

Customer Experience and Design Consultant,


Janice Docherty

Janice Docherty

Customer Experience Manager, Unsecured Lending,


Marnitz van Heerden 06 - FINAL-1

Marnitz van Heerden

Head: Group Customer,



Penelope Khuzwayo

Customer Insights- Loyalty and Service Manager,

Sun International

Alishna Maharaj

Business Operations Manager,

Business Operations Manager Ethicare, A div of Aspen Pharmacare

Eloise Boezak

Eloise Boezak

Head of Customer Experience,

African Bank

Clint Payne

Clint Payne

Program Manager: Customer Experience,