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Customer360 Africa

Pre-Conference Focus Day 8 September 2020
Main Conference 9-10 September 2020
Sandton, Johannesburg
Book Your Seat Today Download The Agenda Download The Progressive DCX eBook

51

Customer 360 Africa 2020 Speakers

Nancy (Reddy) Moodley

Head of Customer Experience & Digital, Nissan South Africa

Louise Swart

Manager: Client Care SPF: Business Shared Services: Client Care Centre, Sanlam

Elmarie Jooste

Executive Manager: Client Relations , Bestmed Medical Scheme

Gladiola Mbatha

Manager: Customer Experience, African Bank

Fred Beunink

Digital Customer Engagement Lead, MSD South Africa

Yugesh-1

Yugeshree Frylinck

Position, CXPA

Hanneke Loots 1

Hanneke Loots

Operational Manager : Call Centre and Client Care, Sanlam Personal Finance : Shared Services

Rya-Mari Muller

Rya-Mari Muller

Business development and Growth, FNB International

Lizette Akker

Lizette Akker

CX Design Lead, RMB

Adri Lubbe

Adri Lubbe

Head: User Experience & Omni Channel, African Bank

Thulani Dlamini

Thulani Dlamini

Chief Operating Officer , CIB Africa Corporate

Tshepo Motshegoa

Tshepo Motshegoa

Group CIO, 3Sixty Global Solutions Group

Linda Were

Linda Were

Manager – Customer Service, Sanlam Kenya

Francois Adrien

Adrien Francois

Product Owner: Digital Transformation Programme | COO Office , The Mauritius Commercial Bank Limited

Eshmael Mpabanga

Eshmael Mpabanga

Head of Digital Customer & Colleague Engagement, ABSA

Cari Drysdale

Cari Drysdale

Africa Head of Marketing and Business Generation, Turner & Townsend

Goodness Nkuna-1

Goodness Nkuna

Head of Automation, Sanlam

Byron Vather-1

Byron Vather

Sales and Marketing Director, Alpha Shipping Agency (PTY) LTD

Nancy Moodley

Nancy (Reddy) Moodley

Head of Customer Experience & Digital, Nissan South Africa

Alex Songelwa

Alex Songelwa

Customer Experience Leader, Amazon

Itumeleng Makgati-1

Itumeleng Makgati

CISO, Sasol

Sjeanne Cawdry

Sjeanne Cawdry

Head of CX , Foreign Exchange Product House (FNB and RMB)

Jerome Abt

Jerome Abt

Centre Performance Team Leader, Danone SA

Aaron Mfunda

Head of Department (Customer Services), Deputy Head: Water and Sanitation, eTHEKWINI MUNICIPALITY

Innocent Mamvura

Innocent Mamvura

Data Scientist, University of Witwatersrand

WilmaBurger-1

Wilma Burger

Business Project Manager, CompSol

Portia Simelane

Portia Lindi Simelane

Head of IT Governance, Risk and 1Commercial 1st line , Old Mutual Insure

Christopher Lloyd

Christopher Lloyd

Head of Digital Disruption and Enablement, Alexander Forbes

Shouneez Baghas

Shouneez Baghas

Head of Guest Experience , Ster-Kinekor Theatres

Nomty..

Nomty Malevu

Head of Communications & Customer Service , SA Taxi

Shane Petersen

Shane Petersen

Head of Customer Operations: SA, Shell

Joshua Knight-1

Joshua Knight

Jet Customer: Strategic Analyst, Edcon

Colette

Colette van Dyk

Executive Head of Marketing, Alexander Forbes Group Services

Bali Msibi

Bali Msibi

Senior Market Insights Analyst, Pepsi Co.

Niren Mungar Ram

Niren Mungar-Ram

Head: Analytics Enablement, ABSA Corporate & Investment Bank

Matshego Namane

Matshego Namane

Customer Experience and Design Consultant, ABSA

Janice Docherty

Janice Docherty

Customer Experience Manager, Unsecured Lending, Nedbank

Marnitz van Heerden 06 - FINAL-1

Marnitz van Heerden

Head: Group Customer, Hollard

Penelope

Penelope Khuzwayo

Customer Insights- Loyalty and Service Manager, Sun International

Alishna Maharaj

Business Operations Manager, Business Operations Manager Ethicare, A div of Aspen Pharmacare

Eloise Boezak

Eloise Boezak

Head of Customer Experience, African Bank

Clint Payne

Clint Payne

Program Manager: Customer Experience, MultiChoice

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