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Customer360 Africa

Pre-Conference Focus Day 8 September 2020
Main Conference 9-10 September 2020
Sandton, Johannesburg

Book Your Seat Today Download The Agenda Download The Progressive DCX eBook

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Customer 360 Africa 2020 Speakers

Prof M Roberts-Lombard

Full Professor and Head of Masters and Doctoral studies, Department of Marketing Management School of Consumer Intelligence and Information Systems,

University of Johannesburg

Simphiwe Phakathi

Executive Head: Customer Insights and Analytics PBB Africa Regions,

Standard Bank Group

Yasser Salah

Business 360 Lead for MEA,

Informatica

Nancy (Reddy) Moodley

Head of Customer Experience & Digital,

Nissan South Africa

Louise Swart

Manager: Client Care SPF: Business Shared Services: Client Care Centre,

Sanlam

Elmarie Jooste

Executive Manager: Client Relations ,

Bestmed Medical Scheme

Gladiola Mbatha

Manager: Customer Experience,

African Bank

Fred Beunink

Digital Customer Engagement Lead,

MSD South Africa

Yugesh-1

Yugeshree Frylinck

Position,

CXPA

Hanneke Loots 1

Hanneke Loots

Operational Manager : Call Centre and Client Care,

Sanlam Personal Finance : Shared Services

Rya-Mari Muller

Rya-Mari Muller

Business development and Growth,

FNB International

Lizette Akker

Lizette Akker

CX Design Lead,

RMB

Adri Lubbe

Adri Lubbe

Head: User Experience & Omni Channel,

African Bank

Thulani Dlamini

Thulani Dlamini

Chief Operating Officer ,

CIB Africa Corporate

Tshepo Motshegoa

Tshepo Motshegoa

Group CIO,

3Sixty Global Solutions Group

Linda Were

Linda Were

Manager – Customer Service,

Sanlam Kenya

Francois Adrien

Adrien Francois

Product Owner: Digital Transformation Programme | COO Office ,

The Mauritius Commercial Bank Limited

Eshmael Mpabanga

Eshmael Mpabanga

Head of Digital Customer & Colleague Engagement,

ABSA

Cari Drysdale

Cari Drysdale

Africa Head of Marketing and Business Generation,

Turner & Townsend

Goodness Nkuna-1

Goodness Nkuna

Head of Automation,

Sanlam

Byron Vather-1

Byron Vather

Sales and Marketing Director,

Alpha Shipping Agency (PTY) LTD

Nancy Moodley

Nancy (Reddy) Moodley

Head of Customer Experience & Digital,

Nissan South Africa

Alex Songelwa

Alex Songelwa

Customer Experience Leader,

Amazon

Itumeleng Makgati-1

Itumeleng Makgati

CISO,

Sasol

Sjeanne Cawdry

Sjeanne Cawdry

Head of CX ,

Foreign Exchange Product House (FNB and RMB)

Jerome Abt

Jerome Abt

Centre Performance Team Leader,

Danone SA

Aaron Mfunda

Head of Department (Customer Services), Deputy Head: Water and Sanitation,

eTHEKWINI MUNICIPALITY

Innocent Mamvura

Innocent Mamvura

Data Scientist,

University of Witwatersrand

WilmaBurger-1

Wilma Burger

Business Project Manager,

CompSol

Portia Simelane

Portia Lindi Simelane

Head of IT Governance, Risk and 1Commercial 1st line ,

Old Mutual Insure

Christopher Lloyd

Christopher Lloyd

Head of Digital Disruption and Enablement,

Alexander Forbes

Shouneez Baghas

Shouneez Baghas

Head of Guest Experience ,

Ster-Kinekor Theatres

Nomty..

Nomty Malevu

Head of Communications & Customer Service ,

SA Taxi

Shane Petersen

Shane Petersen

Head of Customer Operations: SA,

Shell

Joshua Knight-1

Joshua Knight

Jet Customer: Strategic Analyst,

Edcon

Colette

Colette van Dyk

Executive Head of Marketing,

Alexander Forbes Group Services

Bali Msibi

Bali Msibi

Senior Market Insights Analyst,

Pepsi Co.

Niren Mungar Ram

Niren Mungar-Ram

Head: Analytics Enablement,

ABSA Corporate & Investment Bank

Matshego Namane

Matshego Namane

Customer Experience and Design Consultant,

ABSA

Janice Docherty

Janice Docherty

Customer Experience Manager, Unsecured Lending,

Nedbank

Marnitz van Heerden 06 - FINAL-1

Marnitz van Heerden

Head: Group Customer,

Hollard

Penelope

Penelope Khuzwayo

Customer Insights- Loyalty and Service Manager,

Sun International

Alishna Maharaj

Business Operations Manager,

Business Operations Manager Ethicare, A div of Aspen Pharmacare

Eloise Boezak

Eloise Boezak

Head of Customer Experience,

African Bank

Clint Payne

Clint Payne

Program Manager: Customer Experience,

MultiChoice