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Customer360 Africa

Pre-Conference Focus Day | 31 March 2020
Main Conference 1 & 2 April 2020 – Johannesburg
Book Your Seat Today Download The Agenda Download The Progressive DCX eBook Download The Brochure

51

Customer 360 Africa 2020 Speakers

Louise Swart

Manager: Client Care SPF: Business Shared Services: Client Care Centre, Sanlam

Elmarie Jooste

Executive Manager: Client Relations , Bestmed Medical Scheme

Gladiola Mbatha

Manager: Customer Experience, African Bank

Fred Beunink

Digital Customer Engagement Lead, MSD South Africa

Yugesh-1

Yugeshree Frylinck

Position, CXPA

Hanneke Loots 1

Hanneke Loots

Snr Operational Manager: SPF Client Contact Centre : Call Centres and Client Care, Sanlam

Rya-Mari Muller

Rya-Mari Muller

Business development and Growth, FNB International

Lizette Akker

Lizette Akker

CX Design Lead, RMB

Adri Lubbe

Adri Lubbe

Head: User Experience & Omni Channel, African Bank

Thulani Dlamini

Thulani Dlamini

Chief Operating Officer , CIB Africa Corporate

Tshepo Motshegoa

Tshepo Motshegoa

Group CIO, 3Sixty Global Solutions Group

Linda Were

Linda Were

Manager – Customer Service, Sanlam Kenya

Francois Adrien

Adrien Francois

Product Owner: Digital Transformation Programme | COO Office , The Mauritius Commercial Bank Limited

Eshmael Mpabanga

Eshmael Mpabanga

Head of Digital Customer & Colleague Engagement, ABSA

Cari Drysdale

Cari Drysdale

Africa Head of Marketing and Business Generation, Turner & Townsend

Goodness Nkuna-1

Goodness Nkuna

Head of Automation, Sanlam

Byron Vather-1

Byron Vather

Sales and Marketing Director, Alpha Shipping Agency (PTY) LTD

Nancy Moodley

Nancy (Reddy) Moodley

Head of Customer Experience & Digital, Nissan South Africa

Alex Songelwa

Alex Songelwa

Customer Experience Leader, Amazon

Itumeleng Makgati-1

Itumeleng Makgati

CISO, Sasol

Sjeanne Cawdry

Sjeanne Cawdry

Head of Client Experience, FXPH

Jerome Abt

Jerome Abt

Centre Performance Team Leader, Danone SA

Aaron Mfunda

Aaron Mfunda

Head of Department (Customer Services), Deputy Head: Water and Sanitation, eTHEKWINI MUNICIPALITY

Abby Mills

Abby Mills

Customer Experience Manager, SweepSouth

Innocent Mamvura

Innocent Mamvura

Data Scientist, University of Witwatersrand

Vimal Singh

Vimal Singh

Platform Lead : Global Markets Data Analytics, Rand Merchant Bank

WilmaBurger-1

Wilma Burger

Business Project Manager, CompSol

Portia Simelane

Portia Lindi Simelane

Head of IT Governance, Risk and 1Commercial 1st line , Old Mutual Insure

Christopher Lloyd

Christopher Lloyd

Head of Digital Disruption and Enablement, Alexander Forbes

Shouneez Baghas

Shouneez Baghas

Head of Guest Experience , Ster-Kinekor Theatres

Nomty..

Nomty Malevu

Head of Communications & Customer Service , SA Taxi

Shane Petersen

Shane Petersen

Head of Customer Operations: SA, Shell

Joshua Knight-1

Joshua Knight

Jet Customer: Strategic Analyst, Edcon

Colette

Colette van Dyk

Executive Head of Marketing, Alexander Forbes Group Services

Bali Msibi

Bali Msibi

Senior Market Insights Analyst, Pepsi Co.

Deirdre Moore

Deirdre Moore

Chief Brand Office, Just Property Head Office

Niren Mungar Ram

Niren Mungar-Ram

Head: Analytics Enablement, ABSA Corporate & Investment Bank

Matshego Namane

Matshego Namane

Customer Experience and Design Consultant, ABSA

Janice Docherty

Janice Docherty

Customer Experience Manager: Unsecured Lending Retail and Business Banking, Nedbank

Marnitz van Heerden 06 - FINAL-1

Marnitz van Heerden

Head: Group Customer, Hollard

Penelope

Penelope Khuzwayo

Customer Insights- Loyalty and Service Manager, Sun International

Eloise Boezak

Eloise Boezak

Head of Customer Experience, African Bank

Clint Payne

Clint Payne

Program Manager: Customer Experience, MultiChoice

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