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Pre-Conference Focus Day | 31 March 2020 Main Conference 1 & 2 April 2020 – Johannesburg
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Snr Operational Manager: SPF Client Contact Centre : Call Centres and Client Care, Sanlam
CX Design Lead, RMB
Head: User Experience & Omni Channel, African Bank
Manager – Customer Service, Sanlam Kenya
Product Owner: Digital Transformation Programme | COO Office , The Mauritius Commercial Bank Limited
Head of Digital Customer & Colleague Engagement, ABSA
Africa Head of Marketing and Business Generation, Turner & Townsend
Head of Automation, Sanlam
Sales and Marketing Director, Alpha Shipping Agency (PTY) LTD
Head of Customer Experience & Digital, Nissan South Africa
Customer Experience Leader, Amazon
CISO, Sasol
Centre Performance Team Leader, Danone SA
Head of Department (Customer Services), Deputy Head: Water and Sanitation, eTHEKWINI MUNICIPALITY
Customer Experience Manager, SweepSouth
Data Scientist, University of Witwatersrand
Platform Lead : Global Markets Data Analytics, Rand Merchant Bank
Head of Digital Disruption and Enablement, Alexander Forbes
Head of Communications & Customer Service , SA Taxi
Jet Customer: Strategic Analyst, Edcon
Executive Head of Marketing, Alexander Forbes Group Services
Senior Market Insights Analyst, Pepsi Co.
Chief Brand Office, Just Property Head Office
Customer Experience and Design Consultant, ABSA
Customer Experience Manager: Unsecured Lending Retail and Business Banking, Nedbank
Head: Group Customer, Hollard
Head of Customer Experience, African Bank
Program Manager: Customer Experience, MultiChoice