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Customer 360 Africa 2019

Pre-Conference Masterclasses | 17 September 2019
Main Conference 18-19 September 2019 - Radisson Blu Le Vendome, Cape Town

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Customer 360 Africa 2019 Speakers


Zain Patel

Managing Director, Merchants SA

Mo Areff

Mo Areff

Customer Engagement Lead, Altron Karabina

Renier Jansen van Vuuren

Renier Jansen van Vuuren

Head: Client Journey, Momentum Digital


Mahomed Asmal

Business Solutions Lead, Oracle’s Customer Experience Application Division


Jason Fester

Digital Marketing Manager, Adidas

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Carmia Lureman-Norton

Head of CX Delivery & Support, JUMO World

Jacques Loubser-1

Jacques Loubser

Senior manager of Sales Operations, Capfin


Lindani Matshinga

Customer Experience Partner, Safmarine South Africa


Granville De Villiers

Manager: Processing and Fulfillment, Ops & Channel Support, Woolworths Financial Services

Mark A

Mark Angus

CEO, Managing Editor, Researcher & Strategist, Knowledge Executive

René Roux media pic

René Roux

Head: Client and Intermediary Engagement, Sanlam Personal Finance: Distribution


Cassandra Layman

Managing Consultant, Mastercard

Quentin Mentjies

Quentin Meintjes

Managing Consultant , Mastercard

Leon Lategan

Leon Lategan

The Lions Den, Founder & CEO


Sameera Kajee

Customer Experience Business Manager , Old Mutual South Africa


Penelope Khuzwayo

Customer Insights- Loyalty and Service Manager, Sun International

Michelle Ashen-Abrahams

Michelle Ashen-Abrahams

People & Brand, MUA Insurance Acceptances (Pty) Ltd

Priya Naiker

Priya Naicker

Head: Strategic Retail Marketing , Old Mutual Personal Finance


Bronwyn Johnson

Head: Digital Marketing and Business Development, Liberty Direct and Standard Bank's Direct Life

Famida Singh

Famida Singh

Head Of Customer Experience, Data and Retention, Old Mutual South Africa

Chantel Botha

Chantel Botha

Human Experience & Service Designer | Robotics Educator | CCXP, Brandlove Customer Experience

Roland Naidoo 2

Roland Naidoo

Head of Customer Operations , Multichoice

Joanna Ndebele

Joanna Ndebele

Manager: Corporate Brand, Ubank

Jordan new Profile Photo

Jordan Seke

CRM Officer & CX Specialist, University of the Witwatersrand


Corné Janse van Rensburg

Head of Business Enablement, Wesbank

Nicki Hill

Nicki Hill

Head of Innovation and Customer Experience Delivery, Direct Axis

Marno Boshoff

Marno Boshoff

Culture Evangelist, King Price Insurance

Khanyisile Maseko

Khanyisile Maseko

Customer Insights Analyst, Edcon

Eloise Boezak

Eloise Boezak

Head of Customer Experience, African Bank

Clint Payne

Clint Payne

Program Manager: Customer Experience, MultiChoice

Antonia Oakes

Antonia Oakes

Head of Customer Experience, Old Mutual

CX Survey