Customer360 Africa Cape Town | 17-19 September 2019

'may 31, 2019 '

days,
left to book your Early Bird Seat

Customer Experience is the new battlefield for differentiation

Organisations recognise that CX is the new battleground for differentiation. However in this very complex world with more data, more channels and a more complicated customer journey, this seems like an impossible feat. The good news is that this rich complexity can drive better Customer experiences and ultimately business success.

This event will investigate ways in which organisations are currently succeeding within their entire customer experience through the presentation of actual case studies. This will provide you with a 360 degree view of your client and assist you with everything from deciding what to implement, implementation all the way through measurement.

This event will assist you in future proofing your business in today’s competitive CX battleground…

We have recruited the who’s who in Customer Experience across industry to share the secret of their success and lessons learnt with you.

This event offers; local keynotes, interactive panel discussions, 2 tracks on each day and actual case studies from across all industries.

The event will encompass the entire customer journey.

This event is aimed at all professionals handling any part of the customer journey.

35+ Speakers

150 Attendees

2 Themed Tracks

Carmia Lureman-Norton

Head of CX Delivery & Support, JUMO World

Jacques Loubser

Senior manager of Sales Operations, Capfin

Lindani Matshinga

Customer Experience Partner, Safmarine South Africa

Granville De Villiers

Manager: Processing and Fulfillment, Ops & Channel Support, Woolworths Financial Services

Mark Angus

CEO, Managing Editor, Researcher & Strategist, Knowledge Executive

René Roux

Head: Client and Intermediary Engagement, Sanlam Personal Finance: Distribution

Cassandra Layman

Managing Consultant, Mastercard

Quentin Meintjes

Managing Consultant , Mastercard

Leon Lategan

The Lions Den, Founder & CEO

Sameera Kajee

Customer Experience Business Manager , Old Mutual South Africa

Penelope Khuzwayo

Customer Insights- Loyalty and Service Manager, Sun International

Michelle Ashen-Abrahams

People & Brand, MUA Insurance Acceptances (Pty) Ltd

Priya Naicker

Head: Strategic Retail Marketing , Old Mutual Personal Finance

Bronwyn Johnson

Head: Digital Marketing and Business Development, Liberty Direct and Standard Bank's Direct Life

Jacqui E'Silva

Content Director: MEA, Corinium Global Intelligence

David Williams

Global Sales Support & Enablement, SAS

Dr Sibongile Vilakazi

Customer Experience Consultant, Kantar

Jayson Naidoo

Head: Wealth Training , Momentum Retail Investments

Victor Songa Musiwa

Customer Experience Specialist, MultiChoice Namibia

Wilma Burger

Business Project Manager , CompSol

Famida Singh

Head Of Customer Experience, Data and Retention, Old Mutual South Africa

Chuvasen Govender

Head of Customer Services, The Heineken Company

Deon Scheepers

Customer Engagement Executive, Pivotal Data

Darren Arnold

Chief Operating Officer, Merchants Group

Colette van Dyk

Executive Head of Marketing, Alexander Forbes Group Services

Shouneez Baghas

Head of Guest Experience , Ster-Kinekor Theatres

Chantel Botha

Human Experience & Service Designer | Robotics Educator | CCXP, Brandlove Customer Experience

Marilyn Rukande

Customer Operations Manager, Shell

Roland Naidoo

Head of Customer Operations , Multichoice

Christopher Lloyd

Head of Digital Disruption and Enablement, Alexander Forbes

Marrianne De Korte

Business Manager: Customer Insights & Escalations Management, Telesure

Kriszti Bottyan

Marketing Coordinator, Netflorist

Nomty Malevu

Head of Communications & Customer Service , SA Taxi

Joanna Ndebele

Manager: Corporate Brand, Ubank

Jordan Seke

CRM Officer & CX Specialist, University of the Witwatersrand

Itumeleng Makgati

Vice President – Information Management , Sasol

Joshua Knight

Jet Customer: Strategic Analyst, Edcon

Riaan Singh

Head of CX, Alexander Forbes

Jessica Matthysen

Head of Customer Success, Alexander Forbes Empower

Corné Janse van Rensburg

Head of Business Enablement, Wesbank

Portia Lindi Simelane

Head of IT Governance, Risk and 1Commercial 1st line , Old Mutual Insure

Shane Petersen

Head of Customer Operations: SA, Shell

Sameer Jooma

Director: Innovation & Analytics, Solutions Africa , Anheuser-Busch Inbev

Ryan Bacher

Managing Director, Netflorist

Renier Jansen van Vuuren

Head: Client Journey, Momentum Digital

Nicki Hill

Head of Innovation and Customer Experience Delivery, Direct Axis

Marnitz van Heerden

Head: Group Customer Experience, Hollard

Marno Boshoff

Culture Evangelist, King Price Insurance

Marius De la Rey

Chief Executive: Customer Channels, Distribution and Coverage, ABSA

Landile Chauke

Research Manager, Discovery Health

Khanyisile Maseko

Customer Insights Analyst, Edcon

Jan Coetzee

Customer Experience Manager, Comair

Heidi Brauer

Brand Mama/CMO, Hollard Insurance

Grace Sikapokoo

Head of Journey Management, Liberty Group SA

Dr. Eugene Wessels

Darth Vader of Data, King Price Insurance

Eloise Boezak

Head of Customer Experience, African Bank

Clint Payne

Program Manager: Customer Experience, MultiChoice

Bali Msibi

Senior Market Insights Analyst, Pepsi Co.

Antonia Oakes

Head of Customer Experience, Old Mutual

Cordula Pfluegl

Head of Digital Marketing, African Bush Camps

Simon Camerer

Chief Customer Officer, Multichoice

Abigail Britton

Data Science Lead, Anheuser-Busch InBev

Ryan J. Matthews