Customer360 Africa | 31 March - 2 April 2020

'Dec 14, 2019 00:00:00'

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Customer360 Africa - Joburg, April 2019

Experience our amazing event

The need to create customer experiences that disrupt incumbents or competitors has never been more crucial for any organisation than it is today.

In the past companies could differentiate themselves by product, price point or efficiency but today it is all about creating a seamless, omni-channel customer experiences and consistency is key.

Customer 360 Africa 2020 is a peer-led conference for CCO’s, CMO’s, Heads of Customer Experience, insights and analysts. This event will showcase actual case studies of organisations that are currently implementing technology, altering strategy and adopting leadership practices to create an environment of customer centricity.

This event will answer questions like;

Does AI provide the solution to the challenges faced by Customer Experience
How does one define the value of insights and how they will become the competitive advantage of the future?
How to craft an integrated customer experience
How to create customer journeys from an outside-in perspective
How to gain the competitive advantage of superior customer experience

35+ Speakers

150 Attendees

2 Themed Tracks

Michelle Ashen-Abrahams

Michelle is a professional coach, an Ubuntu Lab Facilitator for the Presencing Institute, is the CEO and founding member of Africans United and is responsible for marketing at MUA Insurance Acceptances (Pty) Ltd. Michelle has joined the global mindfulness movement and infused her client experience skills to redefine the growth of a business and a brand that delivers bespoke risk management solutions to high net worth individuals. She has crafted her skills across a variety of industries from fashion and advertising to radio and financial services.

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Hanneke Loots 1

Hanneke Loots

Snr Operational Manager: SPF Client Contact Centre : Call Centres and Client Care, Sanlam

Lizette Akker

CX Design Lead, RMB

Adri Lubbe

Head: User Experience & Omni Channel, African Bank

Linda Were

Manager – Customer Service, Sanlam Kenya

Francois Adrien

Adrien Francois

Product Owner: Digital Transformation Programme | COO Office , The Mauritius Commercial Bank Limited

Eshmael Mpabanga

Eshmael Mpabanga

Head of Digital Customer & Colleague Engagement, ABSA

Cari Drysdale

Africa Head of Marketing and Business Generation, Turner & Townsend

Goodness Nkuna-1

Goodness Nkuna

Head of Automation, Sanlam

Byron Vather

Sales and Marketing Director, Alpha Shipping Agency (PTY) LTD

Nancy (Reddy) Moodley

Head of Customer Experience & Digital, Nissan South Africa

Alex Songelwa

Customer Experience Leader, Amazon

Itumeleng Makgati-1

Itumeleng Makgati

CISO, Sasol

Jerome Abt

Centre Performance Team Leader, Danone SA

Aaron Mfunda

Head of Department (Customer Services), Deputy Head: Water and Sanitation, eTHEKWINI MUNICIPALITY

Abby Mills

Customer Experience Manager, SweepSouth

Innocent Mamvura

Innocent Mamvura

Data Scientist, University of Witwatersrand

Vimal Singh

Platform Lead : Global Markets Data Analytics, Rand Merchant Bank

Christopher Lloyd

Christopher Lloyd

Head of Digital Disruption and Enablement, Alexander Forbes

Nomty Malevu

Head of Communications & Customer Service , SA Taxi

Joshua Knight-1

Joshua Knight

Jet Customer: Strategic Analyst, Edcon

Colette van Dyk

Executive Head of Marketing, Alexander Forbes Group Services

Bali Msibi

Senior Market Insights Analyst, Pepsi Co.

Deirdre Moore

Chief Brand Office, Just Property Head Office

Matshego Namane

Matshego Namane

Customer Experience and Design Consultant, ABSA

Janice Docherty

Janice Docherty

Customer Experience Manager: Unsecured Lending Retail and Business Banking, Nedbank

Marnitz van Heerden 06 - FINAL-1

Marnitz van Heerden

Head: Group Customer, Hollard

Eloise Boezak

Head of Customer Experience, African Bank

Clint Payne

Program Manager: Customer Experience, MultiChoice

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