Customer360 Africa | 16 - 18 April 2019

Customer Experience is the new battlefield for differentiation

Organisations recognise that CX is the new battleground for differentiation. However in this very complex world with more data, more channels and a more complicated customer journey, this seems like an impossible feat. The good news is that this rich complexity can drive better Customer experiences and ultimately business success.

This event will investigate ways in which organisations are currently succeeding within their entire customer experience through the presentation of actual case studies. This will provide you with a 360 degree view of your client and assist you with everything from deciding what to implement, implementation all the way through measurement.

This event will assist you in future proofing your business in today’s competitive CX battleground…

We have recruited the who’s who in Customer Experience across industry to share the secret of their success and lessons learnt with you.

This event offers; local and international keynotes, interactive panel discussions, 3 tracks on each day and actual case studies from across all industries.

The event will encompass the entire customer journey.

This event is aimed at all professionals handling any part of the customer journey.

60+ Speakers

200 Attendees

3 Themed Tracks

8

Nomty Malevu

Head of Communications & Customer Service , SA Taxi

Joanna Ndebele

Manager: Corporate Brand, Ubank

Vera Nagtegaal

Executive Head, Hippo.co.za

Jordan Seke

CRM Officer & CX Specialist, University of the Witwatersrand

Orin Hanrahan

Customer Strategy and Operations Manager, Uber

Itumeleng Makgati

Itumeleng Makgati

Senior Manager - IM Services, Sasol

Joshua Knight-1

Joshua Knight

Jet Customer: Strategic Analyst, Edcon

Riaan Singh

Head of CX, Alexander Forbes

Jessica Matthysen

Jessica Matthysen

Head of Customer Success, Alexander Forbes Empower

Corne Janse van Rensburg

Corne Janse van Rensburg

Head of Business Enablement, Wesbank

Portia Simelane

Portia Lindi Simelane

Group Manager; IT Governance & Resilience, Airports Company of South Africa

Shane Petersen

Head of Customer Operations: SA, Shell

Sameer Jooma

Director: Innovation & Analytics, Solutions Africa , Anheuser-Busch Inbev

Ryan Bacher

Managing Director, Netflorist

Renier Jansen van Vuuren

Renier Jansen van Vuuren

Head: Client Journey, Momentum Digital

Nicki Hill

Head of Innovation and Customer Experience Delivery, Direct Axis

Marnitz van Heerden

Marnitz van Heerden

Head: Group Customer Experience, Hollard

Marno Boshoff

Culture Evangelist, King Price Insurance

Marius De La Rey

Marius De la Rey

Chief Executive: Customer Channels, Distribution and Coverage, ABSA

Landile Chauke

Research Manager, Discovery Health

Khanyisile Maseko

Khanyisile Maseko

Customer Insights Analyst, Edcon

Jan Coetzee

Customer Experience Manager, Comair

Heidi Brauer

Brand Mama/CMO, Hollard Insurance

Grace Sikapokoo

Grace Sikapokoo

Customer Experience Strategist, AIG SA

Florence Wamatu

Florence Wamatu

Manager Customer Experience, Kenya Airways

Eugene Wessels 2nd

Dr. Eugene Wessels

Darth Vader of Data, King Price Insurance

Eloise Boezak

Head of Customer Experience, African Bank

Clint Payne

Program Manager: Customer Experience, MultiChoice

Bali Msibi

Senior Market Insights Analyst, Pepsi Co.

Antonia Oakes

Head of Customer Experience, Old Mutual

Eugene Wessels 2

Eugene Wessels

Darth Vader Analytics, King Price Insurance

Reneé Schoeman

Quantitative Analyst, First National Bank

Johan Steyn

Transformation Lead: Enterprise Software Quality Assurance, Nedbank

Simon Camerer

Chief Customer Officer, Multichoice

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