<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=306561&amp;fmt=gif">

Corinium's Customer360 - The Most Comprehensive CX Event Series in Africa

Customer360 Africa - Joburg, April 2019

Experience our amazing event

The need to create customer experiences that disrupt incumbents or competitors has never been more crucial for any organisation than it is today.

In the past companies could differentiate themselves by product, price point or efficiency but today it is all about creating a seamless, omni-channel customer experiences and consistency is key.

Customer 360 Africa 2020 is a peer-led conference for CCO’s, CMO’s, Heads of Customer Experience, insights and analysts. This event will showcase actual case studies of organisations that are currently implementing technology, altering strategy and adopting leadership practices to create an environment of customer centricity.

This event will answer questions like;

  • Does AI provide the solution to the challenges faced by Customer Experience
  • How does one define the value of insights and how they will become the competitive advantage of the future?
  • How to craft an integrated customer experience
  • How to create customer journeys from an outside-in perspective
  • How to gain the competitive advantage of superior customer experience

35+ Speakers

150 Attendees

2 Themed Tracks

SPEAKER SPOTLIGHT

Thulani Dlamini - C360 Im speaking

Thulani is a banking professional with vast International and African experience. He holds a degree in Accounting and Industrial Psychology with Unisa, MBA qualification Milpark Business School and has further completed a number of executive programs with both Global and Regional companies.

Thulani is currently working for ABSA Africa Group as Chief Operation Officer (COO) for corporate business, responsible for the Rest of Africa.

In his current role, Thulani is responsible for business growth strategy, business integration, Service model design and implementation.

Before ABSA, Thulani has worked for a number of listed companies, namely: Sasol, Standard bank and Citi bank.

Thulani’s career started as an officer at Chamber of Mines and progressed to one of the most distinguished Operations Executive in the banking Industry. He has chaired banking Industry forums like South African Payments Association (PASA) and South African Back Office and Treasury Forum (SABTOF). He enjoys reading and his passion is working with communities and young people.

 

12

45+ Expert Speakers

Nancy (Reddy) Moodley

Head of Customer Experience & Digital, Nissan South Africa

Louise Swart

Manager: Client Care SPF: Business Shared Services: Client Care Centre, Sanlam

Elmarie Jooste

Executive Manager: Client Relations , Bestmed Medical Scheme

Gladiola Mbatha

Manager: Customer Experience, African Bank

Fred Beunink

Digital Customer Engagement Lead, MSD South Africa

Yugesh-1

Yugeshree Frylinck

Position, CXPA

Hanneke Loots 1

Hanneke Loots

Operational Manager : Call Centre and Client Care, Sanlam Personal Finance : Shared Services

Rya-Mari Muller

Rya-Mari Muller

Business development and Growth, FNB International

Lizette Akker

Lizette Akker

CX Design Lead, RMB

Adri Lubbe

Adri Lubbe

Head: User Experience & Omni Channel, African Bank

Thulani Dlamini

Thulani Dlamini

Chief Operating Officer , CIB Africa Corporate

Tshepo Motshegoa

Tshepo Motshegoa

Group CIO, 3Sixty Global Solutions Group

Linda Were

Linda Were

Manager – Customer Service, Sanlam Kenya

Francois Adrien

Adrien Francois

Product Owner: Digital Transformation Programme | COO Office , The Mauritius Commercial Bank Limited

Eshmael Mpabanga

Eshmael Mpabanga

Head of Digital Customer & Colleague Engagement, ABSA

Cari Drysdale

Cari Drysdale

Africa Head of Marketing and Business Generation, Turner & Townsend

Goodness Nkuna-1

Goodness Nkuna

Head of Automation, Sanlam

Byron Vather-1

Byron Vather

Sales and Marketing Director, Alpha Shipping Agency (PTY) LTD

Nancy Moodley

Nancy (Reddy) Moodley

Head of Customer Experience & Digital, Nissan South Africa

Alex Songelwa

Alex Songelwa

Customer Experience Leader, Amazon

Itumeleng Makgati-1

Itumeleng Makgati

CISO, Sasol

Sjeanne Cawdry

Sjeanne Cawdry

Head of Client Experience, FXPH

Jerome Abt

Jerome Abt

Centre Performance Team Leader, Danone SA

Aaron Mfunda

Head of Department (Customer Services), Deputy Head: Water and Sanitation, eTHEKWINI MUNICIPALITY

Innocent Mamvura

Innocent Mamvura

Data Scientist, University of Witwatersrand

WilmaBurger-1

Wilma Burger

Business Project Manager, CompSol

Portia Simelane

Portia Lindi Simelane

Head of IT Governance, Risk and 1Commercial 1st line , Old Mutual Insure

Christopher Lloyd

Christopher Lloyd

Head of Digital Disruption and Enablement, Alexander Forbes

Shouneez Baghas

Shouneez Baghas

Head of Guest Experience , Ster-Kinekor Theatres

Nomty..

Nomty Malevu

Head of Communications & Customer Service , SA Taxi

Shane Petersen

Shane Petersen

Head of Customer Operations: SA, Shell

Joshua Knight-1

Joshua Knight

Jet Customer: Strategic Analyst, Edcon

Colette

Colette van Dyk

Executive Head of Marketing, Alexander Forbes Group Services

Bali Msibi

Bali Msibi

Senior Market Insights Analyst, Pepsi Co.

Niren Mungar Ram

Niren Mungar-Ram

Head: Analytics Enablement, ABSA Corporate & Investment Bank

Matshego Namane

Matshego Namane

Customer Experience and Design Consultant, ABSA

Janice Docherty

Janice Docherty

Customer Experience Manager, Unsecured Lending, Nedbank

Marnitz van Heerden 06 - FINAL-1

Marnitz van Heerden

Head: Group Customer, Hollard

Penelope

Penelope Khuzwayo

Customer Insights- Loyalty and Service Manager, Sun International

Alishna Maharaj

Business Operations Manager, Business Operations Manager Ethicare, A div of Aspen Pharmacare

Eloise Boezak

Eloise Boezak

Head of Customer Experience, African Bank

Clint Payne

Clint Payne

Program Manager: Customer Experience, MultiChoice

View All The Speakers Register Today

28+ Customer Experience Case Studies

 
nedbank

 

africanbank amazon

 

sun international Danone_dairy_2017_logo

 

bestmed-logo

 

just property

 

nissan-brand-logo

 

absa

 

pepsico-2

 

Marc - Hollard Logo

 

ethikwini

 

SA-Taxi-Logo

 

merchants bank

 

sanlam MultiChoice Logo 3sixty

 

alpha shipping

 

turner_townsend_logo

 

sasol  alexforbes
    mauritius commercial bank

 

liberty-3 jb sports

 

ster kinekor

 

sweep south

 

Customer360 Africa 2019 Sponsors & Partners