Customer360 Africa - 7th Edition
Deliver a connected, personalised and meaningful experience for your customer.
Revolutionise your customer journey through innovation and strategies from 20+ industry leaders and innovators.
PREVIOUS SPEAKERS INCLUDE
Customer Experience Specialist
CX Design Lead
RMB (South Africa)
Head: Customer Experience
Customer Experience Manager: Unsecured Lending Retail and Business Banking
Lead Customer Experience: Group Digital
Senior Consultant – Human Centered Experience and Behavioural Economist
MBA®, CX&HCD Practitioner®, CSPO®, AXCM®, AXCP®, Mentor & Coach®, Keynote Speaker
Customer Experience Leader
Marnitz van Heerden
Head: Group Customer and Group Marketing
Executive Manager: Client Relations
Head of Journey Management
Liberty Group South Africa
GET EXCITED FOR 2023
Network and connect with high profile industry players IN PERSON
- Three-part programme focused on transformation, innovation and alignment in your customer strategy and journey
Find out how leading brands use emerging technologies like AI and CDP to elevate customer experience and service
Grasp how best to optimise your tech stack to create bigger results with less costs
Learn how best to integrate different departments in pursuing the common goal of customer experience and service excellence
Topics we cover
AR, AI and ML
Loyalty and Retention
ABOUT THE EVENT
Customer360 is built for customer experience and services leaders in Africa looking to leverage a concrete CX strategy as a competitive advantage. This 1 day event is packed with insights to enable leaders to unpack the accelerated changes and trends in the industry.
By exploring case studies covering humanisation & personalisation, AI & ML, Attribution, CDP and customer journey mapping, Customer360 will provide you with all the tools you need to deliver an impactful, measurable, and profitable Customer Experience.
Learn from the most successful leaders in the CX world and explore the strategic issues that matter to you.
We have years of experience in creating customer experience events which deliver true insights.
Discover Emerging Trends and Technologies
Deliver more personalised, effective, and exceptional customer experiences by exploring the critical role emerging trends and technologies play in meeting and exceeding customer expectations.
Expand Your Network
A unique opportunity to interact with 100+ industry leaders, influential stakeholders, customer experience and customer services trailblazers leading the customer experience and services revolution.
Who Should Attend
- Chief Experience Officer
- Chief Customer Officer
- CDOs, CIOs, CMOs, Heads- Customer Experience, Digital Transformation, Analytics
- CX Technology
- Chief Customer Officer
Join The Discussion
- 20+ speakers
- Leading Customer Experience Officers
- Interactive panel and group discussions
- 8+ hours of engaging content
- Access to presentations and slides
- Discover technology shaping the future
View the conference brochure and all the information you need to convince your boss that attending the event will help future-proof your business.
WHAT PEOPLE SAY ABOUT OUR EVENTS
"I thoroughly enjoyed the presentations from clients, specifically the in-practice application and challenges were refreshing and insightful!"
“The insights were straight to the point and presentations were fun and engaging.”
“I came into this conference with no real concept of CX other than my own personal experience. However, I gained valuable insights that I am able to share with my peers back at the office that can help us to better formalize our CX strategy...”
“The Customer 360 Africa conference provided real-world examples of how Customer Experience initiatives are transforming organisations. The programme focussed on practitioner opportunities and challenges and avoided the “trap” of being a vendor marketing platform.”
“The themes and content was really valuable in terms of customer experience foundation and fundamentals as well as the future of CX, big data and AI.”
“Networking, insightful presentations, and some controversial debate during Q&A’s. Always stretching the boundaries of thoughts around customer experience. A well organised event.”
Event Organiser /
Senior Conference Producer
Our events are all carefully created from scratch. The whole process from research to the event and even post-event is crafted by our team, so we are always available to assist with any queries! We look forward to meeting you at the event!