Customer360 Africa 2023

PREVIOUS SPEAKERS INCLUDE

Victor Musiwa

Customer Experience Specialist

Multichoice (Namibia)

Lizette Akker

CX Design Lead

RMB (South Africa)

Eloise Boezak

Head: Customer Experience

African Bank

Janice Docherty

Customer Experience Manager: Unsecured Lending Retail and Business Banking

Nedbank

Clint Payne

Lead Customer Experience: Group Digital

Multichoice Group

Kamani Naidoo

Senior Consultant – Human Centered Experience and Behavioural Economist

MBA®, CX&HCD Practitioner®, CSPO®, AXCM®, AXCP®, Mentor & Coach®, Keynote Speaker

Alex Songelwa

Customer Experience Leader

Amazon

Marnitz van Heerden

Head: Group Customer and Group Marketing

Hollard

Elmarie Jooste

Executive Manager: Client Relations

Bestmed

Grace Sikapokoo

Head of Journey Management

Liberty Group South Africa

SUGGEST A SPEAKER

GET EXCITED FOR 2023

Network and connect with high profile industry players IN PERSON
Three-part programme focused on transformation, innovation and alignment in your customer strategy and journey
Find out how leading brands use emerging technologies like AI and CDP to elevate customer experience and service
Grasp how best to optimise your tech stack to create bigger results with less costs
Learn how best to integrate different departments in pursuing the common goal of customer experience and service excellence

Topics we cover

Expectation Management

Customer Data

Journey Mapping

Humanisation

Personalisation

Attribution

Automation

Customer Service

Employee Experience

Omnichannel

AR, AI and ML

Loyalty and Retention

Expectation Management

Customer Data

Journey Mapping

Humanisation

Personalisation

Attribution

Automation

Customer Service

Employee Experience

Omnichannel

AR, AI and ML

Loyalty and Retention

ABOUT THE EVENT

Customer360 is built for customer experience and services leaders in Africa looking to leverage a concrete CX strategy as a competitive advantage. This 1 day event is packed with insights to enable leaders to unpack the accelerated changes and trends in the industry.

By exploring case studies covering humanisation & personalisation, AI & ML, Attribution, CDP and customer journey mapping, Customer360 will provide you with all the tools you need to deliver an impactful, measurable, and profitable Customer Experience.

Extraordinary Speakers

Learn from the most successful leaders in the CX world and explore the strategic issues that matter to you.

We have years of experience in creating customer experience events which deliver true insights.

Discover Emerging Trends and Technologies

Deliver more personalised, effective, and exceptional customer experiences by exploring the critical role emerging trends and technologies play in meeting and exceeding customer expectations.

Expand Your Network

A unique opportunity to interact with 100+ industry leaders, influential stakeholders, customer experience and customer services trailblazers leading the customer experience and services revolution.

Who Should Attend

Chief Experience Officer
Chief Customer Officer
CDOs, CIOs, CMOs, Heads- Customer Experience, Digital Transformation, Analytics
CX Technology
Chief Customer Officer
CEOs
COOs

Join The Discussion

20+ speakers
Leading Customer Experience Officers
Interactive panel and group discussions
8+ hours of engaging content
Access to presentations and slides
Discover technology shaping the future

Downloads

View the conference brochure and all the information you need to convince your boss that attending the event will help future-proof your business.

Download the Brochure

WHAT PEOPLE SAY ABOUT OUR EVENTS

Executive: Client Experience, Ask Afrika

"I thoroughly enjoyed the presentations from clients, specifically the in-practice application and challenges were refreshing and insightful!"

Customer Experience Manager, Ster Kinekor

“The insights were straight to the point and presentations were fun and engaging.”

Head of Marketing, Discovery Insure

“I came into this conference with no real concept of CX other than my own personal experience. However, I gained valuable insights that I am able to share with my peers back at the office that can help us to better formalize our CX strategy...”

Senior Manager: Client Experience, Product and Research, SA Home Loans

“The Customer 360 Africa conference provided real-world examples of how Customer Experience initiatives are transforming organisations. The programme focussed on practitioner opportunities and challenges and avoided the “trap” of being a vendor marketing platform.”

CX Specialist, MultiChoice Namibia

“The themes and content was really valuable in terms of customer experience foundation and fundamentals as well as the future of CX, big data and AI.”

COO, Digital Planet

“Networking, insightful presentations, and some controversial debate during Q&A’s. Always stretching the boundaries of thoughts around customer experience. A well organised event.”

Customer360 Africa

Johannesburg

Deliver a connected, personalised and meaningful experience for your customer

Customer360 Africa - 7th Edition Deliver a connected, personalised and meaningful experience for your customer. Revolutionise your customer journey through innovation and strategies from 20+ industry leaders and innovators.