Janice has been in the financial services sector for 8 years and the Customer Experience field for the past 4 years. Creating an excellent customer experience is what she is passionate about. Her personal focus is always on the customer and she works hard to ensure that they have an outstanding experience with Nedbank. Janice is in her second year of a BA Communication Science degree with elected subjects in Sociology and Anthropology. Understanding our diverse clients and their behaviour and knowing how best to communicate with them is paramount in a competitive industry. She also finds the use of Behavioural Economics principles extremely helpful in the day to day decisions in our business.
