Customer360: LIVE
July 20 & 21, 2021 (GMT+2) | DESKTOP, MOBILE & TABLET
ENGAGE SENIOR CX LEADERS AT THIS UNIQUE VIRTUAL EVENT
CX Strategies For A Post Pandemic Market
CONNECT WITH DECISION MAKERS ON OUR INTERACTIVE VIRTUAL PLATFORM
WHY Customer360: LIVE?
500+ Live Attendees
Meet Senior Customer Experience Decision Makers From Across The Continent
35+ Expert Speakers
Learn from Those At The Forefront Of Customer Experience
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10 Exhibitors
Explore Our Virtual Exhibition And Find Solutions To Your Challenges
THE BEST-IN-CLASS DIGITAL EXPERIENCE FOR CUSTOMER EXPERIENCE LEADERS
Customer360: Live is a free, end-to-end digital conference including keynote theaters, an interactive exhibition, virtual meet-the-speaker breakout sessions, networking areas and more. Customer360: Live will provide the connections, best practices and insights you need to meet the new customer experience challenges.
Whether you are a senior executive or tech-savvy, this is the right platform to really engage and network with other senior security leaders from the comfort of your desk. Join us using only a laptop or mobile and an internet connection, take part regardless of where you are in the world - Customer360: Live is accessible to a national and global audience.
12
Industry Leading Speakers
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Online Streaming: A quality agenda featuring content focused on best practices for current challenges and initiatives - streamed live, ‘as-live’ or via on-demand presentations. |
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A Virtual Interactive Expo: The virtual exhibition hall allows for engaging demos on the best tools and technologies, live chat between sponsors and delegates, scheduled meetings and access to downloadable content. |
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An Exciting, Real Time Conversation with your Peers: Engage and network with top industry leaders in Africa, plus have fun and win prizes! Get involved with Q&A, use the intuitive chat capability, take part in interactive games, competitions and social media shout-outs. |
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Meet the Speaker: Inclusive Q&As with selected Customer360: Live speakers will take place across the conference where delegates can deep dive into further discussions with the speakers. |
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Exclusive VIP Discussions: Elite invite-only sessions with speakers and other senior global leaders. |
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Networking Sessions – 1-2-1 and Group: The virtual Customer360: Live will allow delegates, sponsors and speakers to network with 1-2-1 meetings and group sessions. |
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Online Workshops & Virtual Side Events: Group spaces will allow for more collaborative experiences with presenters on video and better group interaction. |
Lead Sponsors
Verint
Verint is the customer engagement company.
We help organisations simplify and modernise customer engagement through our market-leading cloud and hybrid solutions. In fact, Verint has one of the broadest portfolios of customer engagement solutions available today. We leverage the latest in artificial intelligence and advanced analytics technology to help you unlock the potential of automation and intelligence to drive real business impact across your organisation.
Today, over 10,000 organisations in more than 180 countries, including leading brands across Africa, use Verint solutions to optimise customer engagement and power more than 3 billion customer interactions per year. The result? Amazing customer experiences. Drive deeper loyalty, enhance business performance and set your organisation head and shoulders above the competition. Talk to Verint.
Platinum Sponsors
Infobip
One Platform. Connected customer communications that helps businesses build exceptional experiences, globally, at scale
Infobip is a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey at scale, with easy and contextualized interactions over customers’ preferred channels.
Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication security and contact center solutions help clients and partners overcome the complexity of consumer communications, grow their business and increase loyalty– all in a fast, secure and reliable way.
With over a decade of industry experience, Infobip has expanded to include 65+ offices on six continents offering natively built technology with the capacity to reach over seven billion mobile devices and 'things' in 190+ countries connected to over 800 telecom networks.
The company serves and partners with leading mobile operators, messaging apps, banks, social networks, tech companies, and aggregators.
We are the catalyst for the business success of our partners; we provide them with the tools to create value for their customers anywhere, anytime and on their preferred channels.
Our mission
To provide accessible,safe, innovative communication and customer support solutions to our partners in various industries and geographies, enabling them to grow, innovate, and better their communities.
Medallia
Medallia (NYSE: MDLA) is the pioneer and market leader in customer, employee, citizen and patient experience. The company’s award-winning SaaS platform, Medallia Experience Cloud, is becoming the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IOT, social media and corporate messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.
Medialla.com