Customer360: LIVE
JULY 20 & 21, 2021 | DESKTOP, MOBILE & TABLET
Many organisations had already begun their digital transformation before the pandemic struck. What those organisations have come to realise is that COVID-19 has also provided the opportunity to migrate customers to digital channels.
Many organisations had already begun their digital transformation before the pandemic struck. What those organisations have come to realise is that COVID-19 has also provided the opportunity to migrate customers to digital channels.
What are CX leaders considering as they develop their strategies for a post-pandemic world?
CX has become more important than ever. Half of the customers we surveyed earlier this year say that customer experience has become more important to them than it was a year ago, and recognising this shift, 63% of CX managers say their company now prioritises CX more.