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How has COVID-19 affected customer behaviour?

And how are organisations shifting to accommodate these changes.

Many organisations had already begun their digital transformation before the pandemic struck. What those organisations have come to realise is that COVID-19 has also provided the opportunity to migrate customers to digital channels.

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Articles

cust_perspective

How has COVID-19 affected customer behaviour?

And how are organisations shifting to accommodate these changes.

Many organisations had already begun their digital transformation before the pandemic struck. What those organisations have come to realise is that COVID-19 has also provided the opportunity to migrate customers to digital channels.

Read More

 

 

the future of cus

CX Strategies for 2021 and Beyond

What are CX leaders considering as they develop their strategies for a post-pandemic world?

CX has become more important than ever. Half of the customers we surveyed earlier this year say that customer experience has become more important to them than it was a year ago, and recognising this shift, 63% of CX managers say their company now prioritises CX more.

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Blog