Customer360: LIVE
JULY 20 & 21, 2021 | DESKTOP, MOBILE & TABLET
Lawrence Levinson, CCXP, Director & General Manager of Wave Financial Inc. and Chair of the Toronto CXPA Network, is among the event speakers and says that senior-level CX leaders will benefit from attending: “In recent months we've seen CX & EX best-practices break moulds across a plethora of industry sectors, segments and channels. As human emotions surface as the key drivers of business outcomes, aligning organizations around a culture of connectedness to meet them has never been more critical. Join us for an engaging conversation on firing up your CX engine for 2021 and fueling it with the right data insights to not just survive but thrive!”
Speaking:
CCXP, Director & General Manager, Wave Financial Inc. and Chair of the Toronto CXPA Network (Canada)
July 20 | 09:00 - 09:35
Lawrence Levinson, CCXP, Director & General Manager of Wave Financial Inc. and Chair of the Toronto CXPA Network, is among the event speakers and says that senior-level CX leaders will benefit from attending: “In recent months we've seen CX & EX best-practices break moulds across a plethora of industry sectors, segments and channels. As human emotions surface as the key drivers of business outcomes, aligning organizations around a culture of connectedness to meet them has never been more critical. Join us for an engaging conversation on firing up your CX engine for 2021 and fueling it with the right data insights to not just survive but thrive!”
Organisations face a critical gap between an exploding volume of customer interactions and channels - versus the resources available to meet this demand. Join this must attend session and:
Attendees will enjoy highly actionable insight presented by Douglas McNeilage, Regional Director Verint South Africa and Steve Bell, VP, Verint Customer Solutions – and will also receive a copy of the in-depth Engagement Capacity Gap research*
*For those attendees opting in.
Speaking:
Regional Director Verint (South Africa)
VP, Verint Customer Solutions (UK)
July 20 | 09:35 - 10:10
Organisations face a critical gap between an exploding volume of customer interactions and channels - versus the resources available to meet this demand. Join this must attend session and:
Attendees will enjoy highly actionable insight presented by Douglas McNeilage, Regional Director Verint South Africa and Steve Bell, VP, Verint Customer Solutions – and will also receive a copy of the in-depth Engagement Capacity Gap research*
*For those attendees opting in.
This presentation will deliberate upon the changing faces of CX and how it got manifested across various industries.
Speaking:
Head of Customer Experience (MENA Region) - CRM, Middle East Broadcasting Center (UAE)
Speaking:
General Manager Strategy, Powerlink Queensland (Australia)
Speaking:
Regional Manager SADC, Infobip
July 20 | 11:10 - 11:45
Speaking:
CX Director, The CX Group
Head: Customer Experience, African Bank (South Africa)
Chief Digital & Technology Officer: Banking, Wellness & Rewards, Momentum Metropolitan Holdings Limited (South Africa)
Speaking:
Digital Intelligent Automation Business Lead, Liberty Group SA (South Africa)
Speaking:
Vice President of Customer Service, Sunbasket (USA)
Speaking:
Head of Customer Success, Alexander Forbes Empower (South Africa)
Speaking:
Client Experience Manager | Unsecured Lending | Retail and Business Banking, Nedbank (South Africa)
Speaking:
Customer Experience Specialist, Multichoice (Namibia)
Speaking:
Brand Manager, Netflorist (South Africa)
July 20 | 14:45 - 15:05
Speaking:
Project Manager / Business Analyst, ChainEX, (South Africa)
Speaking:
General Manager Contact Centres, MTN (South Africa)
Speaking:
Human Experience & Service Designer | Robotics Educator | CCXP, Brandlove Customer Experience
Speaking:
CX Director, The CX Group
Senior Research Consultant, Telesure (South Africa)
Founder & Creative Director, ASTOURI (USA)
Speaking:
CX Director, The CX Group
Head: Customer Experience, African Bank (South Africa)
Speaking:
Senior Consultant – Human Centered Experience and Behavioural Economist, (MBA®, CX&HCD Practitioner®, CSPO®, AXCM®, AXCP®, Mentor & Coach®, Keynote Speaker) (South Africa)
Speaking:
Head of Experience Design, Contact Energy Ltd (New Zealand)
Speaking:
CX Design Lead, RMB (South Africa)
Speaking:
Associate Director, Innovation and Brand Experience, Freshly (USA)
Speaking:
Head of Communications and Customer Service, SA Taxi (South Africa)
Speaking:
Founder and Chief Experience Officer of CX Journey Inc. (USA)
Customer Experience Professional │ C-Suite Business Advisor │ Keynote Speaker │ Podcaster (South Africa)
Speaking:
Head: Customer Analytics, AXA Mansard (Nigeria)
Speaking:
Digital Customer Engagement Lead, MSD (South Africa)
Speaking:
CS Operations Leader- Middle East, Turkey & Africa, Philips Healthcare SL (South Africa)