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20+Speakers
120+Attendees
Johannesburg

Customer360 Africa - 7th Edition
 
Deliver a connected, personalised and meaningful experience for your customer.
Revolutionise your customer journey through innovation and strategies from 20+ industry leaders and innovators.

Join the conversation #Customer360

PREVIOUS SPEAKERS INCLUDE

SUGGEST A SPEAKER
8-Oct-03-2022-01-08-46-70-PM

GET EXCITED FOR 2023

  1. Network and connect with high profile industry players IN PERSON

  2. Three-part programme focused on transformation, innovation and alignment in your customer strategy and journey

  3. Find out how leading brands use emerging technologies like AI and CDP to elevate customer experience and service

  4. Grasp how best to optimise your tech stack to create bigger results with less costs

  5. Learn how best to integrate different departments in pursuing the common goal of customer experience and service excellence

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Customer360 Africa 2023

REGISTER TODAY AND SAVE

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Topics we cover

Expectation Management
Customer Data
Journey Mapping
Humanisation
Personalisation
Attribution
Automation
Customer Service
Employee Experience
Omnichannel
AR, AI and ML
Loyalty and Retention

ABOUT THE EVENT

Customer360 is built for customer experience and services leaders in Africa looking to leverage a concrete CX strategy as a competitive advantage. This 1 day event is packed with insights to enable leaders to unpack the accelerated changes and trends in the industry.


By exploring case studies covering humanisation & personalisation, AI & ML, Attribution, CDP and customer journey mapping, Customer360 will provide you with all the tools you need to deliver an impactful, measurable, and profitable Customer Experience.

Extraordinary Speakers

Learn from the most successful leaders in the CX world and explore the strategic issues that matter to you.

We have years of experience in creating customer experience events which deliver true insights.

Discover Emerging Trends and Technologies

Deliver more personalised, effective, and exceptional customer experiences by exploring the critical role emerging trends and technologies play in meeting and exceeding customer expectations.

Expand Your Network

A unique opportunity to interact with 100+ industry leaders, influential stakeholders, customer experience and customer services trailblazers leading the customer experience and services revolution. 

Who Should Attend

  • Chief Experience Officer
  • Chief Customer Officer
  • CDOs, CIOs, CMOs, Heads- Customer Experience, Digital Transformation, Analytics
  • CX Technology
  • Chief Customer Officer
  • CEOs 
  • COOs

Join The Discussion

  • 20+ speakers
  • Leading Customer Experience Officers
  • Interactive panel and group discussions
  • 8+ hours of engaging content
  • Access to presentations and slides
  • Discover technology shaping the future

Downloads

View the conference brochure and all the information you need to convince your boss that attending the event will help future-proof your business.

 Download the Brochure

WHAT PEOPLE SAY ABOUT OUR EVENTS

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Event Organiser /

Caroline Mubima

Senior Conference Producer

Our events are all carefully created from scratch. The whole process from research to the event and even post-event is crafted by our team, so we are always available to assist with any queries! We look forward to meeting you at the event!

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PAST SPONSORS

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Customer360 Africa 2023

REGISTER TODAY AND SAVE

Register now