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Customer360 Africa

Pre-Conference Focus Day | 8 September 2020
Main Conference 9-10 September 2020

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What to Expect at Customer 360 Africa 2020 Johannesburg

Customer 360 Africa Johannesburg 2019

The Customer 360 Africa 2019 conference in Johannesburg was well represented across industry by senior level delegates.

The opportunity to gain insight from industry experts and peers, the round table discussions, networking opportunities and the awards ceremony made this event worthwhile.

“Having attended many conferences before, what stood out was the "fresh “material. Most of the presentations were very original and topical.”

Renier Jansen van Vuuren, Head of Client Experience, Momentum Investments


More Attendee Testimonials

 “It was great to learn how other organisations practically deal with the quest for improved customer experience.”

Haddon de Waal, Manager: Customer Experience, AVBOB

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 “I thoroughly enjoyed the presentations from clients, specifically the in-practice application and challenges were refreshing and insightful!”

Monique Pienaar, Executive: Client Experience, Ask Afrika


“I valued the opportunity to network and interact with other Customer Experience Practitioners as well as thought leaders in the field/industry. Presentations from the delegates were a great source of insight!!. Thank you and well done to Corinium for an insightful conference!!”

Ephraim Sebopela, Senior Manager: Customer Experience Design and Management, Transnet SOC Pty Ltd

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 “The insights were straight to the point and presentations were fun and engaging.”

Mpumie Dzingwa, Customer Experience Manager, Ster Kinekor


“I went into this conference with no real concept of CX other than my own personal experience. However, I gained valuable insights that I am able to share with my peers back at the office that can help us to better formalize our CX strategy. My conclusion is that we are actually doing a great job but it has just not been formalized.”

Jacqui Swart, Head of Marketing, Discovery Insure

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“The conference was well attended and provided great opportunities to meet industry peers, share ideas and to network”

Brent Hauman, CXO, Striata


 “Networking, insightful presentations, and some controversial debate during Q&A's. Always stretching the boundaries of thoughts around customer experience. A well organised event.”

Jan-Adriaan De Villiers, COO, Digital Planet

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 “The themes and content was really valuable in terms of customer experience foundation and fundamentals as well as the future of CX, big data and AI.”

Victor Musiwa, CX Specialist, MultiChoice Namibia

 “The Customer 360 Africa conference provided real-world examples of how Customer Experience initiatives are transforming organisations. The programme focussed on practitioner opportunities and challenges and avoided the "trap" of being a vendor marketing platform.”

Antonie Fourie, Senior Manager: Client Experience, Product and Research, SA Home Loans”

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 “It was an awesome environment to connect with other CX professionals, and learn from others what is working in their environments.”

Julie-Ann Mnisi, CX Manager, Sanlam

“The 360-outlook via the combination of topics handled by speakers in the morning sessions and the case studies within the different streams was amazing. It essentially allowed one to internalise, process and further consider it all means from an applications viewpoint...i.e., what 'it means to me today'.”

Zethu Dlamini, Head of Marketing, FNB (Eswatini)

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 “The quality and relevance of the presentations the quality and standard of presenters”

Andrew Irumba, Group Manager: Marketing Operations, Sun International

 “Very relevant topics and some of the case studies provided some great insights as well as ideas as to improving our CX journey.”

Wilma Burger, Business Project Manager, Compsol