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Customer 360 Africa 2020

Pre-Conference Focus Day | 31 March 2020
Main Conference 1 & 2 April 2020 – Johannesburg

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Customer Experience Trends for 2019

Customer centricity is on every company’s radar, and if it’s not, it should be! Why? Because connectivity has disrupted customer behaviour irrevocably.

The worlds most successful companies in recent years have been those that have placed customer-centricity at the heart of everything they do, from product design, to sales and support.

Download the CX Trends 2019 Report Now arrow2

CX trends

Customer centricity is on every company’s radar, and if it’s not, it should be! Why? Because connectivity has disrupted customer behaviour irrevocably.

The worlds most successful companies in recent years have been those that have placed customer-centricity at the heart of everything they do, from product design, to sales and support.

Download the CX Trends 2019 Report Now arrow2

CX trends

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