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about the event

Customer360 is a peer-led conference for CXOs, CMO, COO, CCOs, heads of customer experience, experience design and customer support. 

Customer experience is the new competitive advantage and organisations recognise that they need to have a concrete strategy and leverage technology to meet their customers’ expectations. 

Statistics to consider: 
-    PWC found that 73% of consumers rank CX as an important factor in their purchasing decisions – only “price” and “product quality” were ranked more highly 
-    66% of customers expect companies to already have a clear understanding of their needs and actions
-    69% of customers want a consistent experience with a company across all physical and digital channels 
-    86% of buyers are willing to pay more for a great customer experience 
-    More than two-thirds of companies now compete primarily based on customer experience 
-    44% of organisations will increase the investment in their CX initiatives in 2023

You know why customer experience is the most valuable currency in your organisation, now how do you translate that to your bottom line? Join us and find out!
In June we are bringing you 20+ customer experience experts to reveal their strategies, secrets, and lessons on how they’re implementing a successful CX strategy. Our comprehensive one-day agenda covers key strategic and operational topics that focus on the entire customer journey from every touch point.

Customer 360 Africa 2023 is the only all-inclusive event focused on the entire CX journey and helps to bring alignment to your strategies and your customer’s needs.